Wit & Reason Learn Policies
For participants enrolled in any of our online trainings, it is essential to understand the policies regarding earning certifications and requesting cancellations. Please familiarize yourself with the following guidelines:
Certificate of Completion Policy
To obtain a Training Certificate, participants must:
Complete their Self-Paced Online Training
Failure to adhere to this rule will result in continued participation without receiving a refund or certificate of completion.
Cancellation Policy
Cancellations are accepted within 30 days of purchase in writing via email to [email protected] with the subject line "Training Cancellation Request" indicating the date purchased, full name, and email of the person who purchased the training. The purchaser will receive an email including a refund receipt with the order number and refund details.
Cancellations after 30 days of purchase will receive a 50% refund.
No refunds or certifications will be given for those who do not complete the training.
Mental Health First Aid Policies
For participants enrolled in our Mental Health First Aid (MHFA) with Self-Paced Pre-Work and Live Instructor Led Training, it is essential to understand the policies regarding cancellations, registration transfers, and rescheduling. Please familiarize yourself with the following guidelines:
Certificate of Completion Policy
To obtain a Mental Health First Aid Training Certificate, participants must:
Complete their Self-Paced Online Pre-Work prior to their scheduled Live Instructor Led Training
Attend the entire Live Instructor Led Training duration
Make up missed Live Instructor Led Training hours
Abstain from engaging in other meetings or phone calls during the training, except during designated break times and lunch
Ensure punctuality by not arriving late to the training, returning from breaks, or leaving early
Failure to adhere to these rules will result in continued participation without receiving a refund or certificate of completion.
Cancellation Policy
Cancellations are accepted within 30 days of purchase in writing via email to [email protected] with the subject line "MHFA Cancellation Request" indicating the date purchased, full name, and email of the person who purchased the training. The purchaser will receive an email including a refund receipt with the order number and refund details.
Cancellations after 30 days of purchase will incur a $75 change fee. Therefore, only a partial refund (your order minus $75) will be provided.
- No refunds or certifications will be given for: late cancellations (within 2 weeks the scheduled Live Instructor Led Training), those who do not complete the training, or those who to do not attend their scheduled Live Instructor Led Training.
Registered Participant Transfer Requests, Rescheduling, and Fees
All requests must be submitted in writing via email to [email protected] with specific subject lines as indicated below to assist in response efficiency.
For participant registration transfers, email your request to [email protected] with the subject line "MHFA Registration Transfer" at least 30 days before your scheduled Live Instructor Led training start date, indicating the original name of the registered participant and the full name and email of the new participant you would like to register in their place. The original participant's MHFA account will be cancelled and a new account will be created for the transferred participant. The new transferred participant is required to complete all Pre-Work prior to joining their scheduled Live Instructor Training.
For Live Instructor Led Training rescheduling, email your request to [email protected] with the subject line "MHFA Reschedule Request" at least 30 days before your scheduled Instructor Led training indicating the original training date and location and dates and location of your new preferred training time.
Any participant registration transfers and training rescheduling requests within 30 days of the Instructor Led training will incur a $75 change fee.
Transfers or rescheduling within two weeks of the Live Instructor Led Training date will be treated as late cancellations, no refund or certification will be provided.
Live Instructor Led Trainings are implemented in accordance with MHFA guidelines. Rescheduling may occur by the instructor should minimum attendance requirements not be met. You will be notified via email 2 days prior to the Live Instructor Training if this occurs and offered other Live Instructor Training date options.
This policy is due to the high level of customization based on the number of registered participants and space limitations as well as the specific courses specific guidelines. We appreciate your commitment to your Mental Health First Aid training, certification, and practice.
Please let us know if you have any questions regarding our MHFA policies by emailing [email protected] with the subject line "MHFA Question"